Terms of Use

These Terms of Use (the “Terms”) form an agreement between you and Knockplum, an independent team based in Portugal (“Knockplum”, “we”, “us”). By accessing knockplum.com or using the Service, you accept these Terms. If you do not accept them, do not use the Service.

You must be at least 16 years old. If you are accepting on behalf of a company, you confirm you have authority to bind it, and “you” means that company.

• Service — the knockplum.com website, our documentation and articles, the waitlist, our checkout, and the Knockplum App Store Optimization data API, including any MCP interface to it.
• Credits — the prepaid units used to meter API usage.
• Output — the data returned to you by the API.
• Account — your customer record and API key, once accounts are available.

Knockplum provides App Store and Google Play data — including category rankings, keyword search results, search volume and popularity, app metadata, App Store featuring, and autocomplete suggestions — through a credit-metered API, together with documentation and related content on our website.

The Service is under active development. We may add, change, or withdraw endpoints, fields, and features. Where a change is material and adverse to paying customers, we will give reasonable notice.

• Credits are prepaid and are consumed per successful API response, at the rates published on the site and in the documentation.
• Prices are stated in US dollars and exclude any taxes that may apply to you. Where we are required to charge VAT, it is shown at checkout.
• Payments are processed by Stripe. We do not receive or store your full card details.
• Credits have no monetary value outside the Service, are not a deposit or e-money, and cannot be exchanged for cash, transferred, or resold.
• Credits do not expire while your Account is in good standing. We will not silently retire an unused balance.

Where a credit pack is sold before the API is generally available, the credits are added to your balance when the API opens, and any refund commitment published on the purchase page at the time of your order applies to that order.

We honour the refund terms shown on the relevant purchase page. If something is wrong with what you bought, email us and we will sort it out.

If you are a consumer in the European Union, nothing in these Terms limits your mandatory statutory rights, including any right of withdrawal under Directive 2011/83/EU as implemented in Portugal by Decree-Law no. 24/2014. Where you ask us to begin supplying digital content immediately and acknowledge that you lose the withdrawal right, that right ends on supply.

You agree not to:

• resell, redistribute, or sublicense raw or substantially unmodified Output as a dataset, feed, or service that competes with the Service;
• circumvent or attempt to circumvent credit metering, rate limits, or authentication, including by sharing keys across unrelated organisations or creating multiple accounts to obtain free credits;
• interfere with the Service, probe it for vulnerabilities without our written permission, or place load on it that degrades it for others;
• use the Service unlawfully, or in breach of any third party’s rights or any applicable store terms;
• submit other people’s email addresses to the waitlist, or use our contact channels to send unsolicited marketing.

You may use Output in your own products, reports, dashboards, and client deliverables. That is what it is for.

The Service reads public storefront surfaces. Fields sourced directly from a store are labeled exact; fields we estimate are labeled modeled. Estimates are approximations and should not be treated as store-reported figures such as App Store Connect or Play Console data.

Stores change their surfaces, ranking behaviour, and availability without notice, which can affect coverage and freshness. We give no guarantee that using the Service will improve your rankings, visibility, installs, or revenue. Decisions you take on the basis of Output are your own.

Knockplum is independent and is not affiliated with, endorsed by, or sponsored by Apple Inc. or Google LLC. App Store, Apple, Google Play, and Google are trademarks of their respective owners, used here only to describe compatibility and coverage. Your use of those stores is governed by their own terms.

The Service, including our website, documentation, articles, software, and brand, belongs to us and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service and Output for your own business purposes, subject to these Terms.

You keep any rights you have in the material you send us. If you send feedback, we may use it to improve the Service without owing you anything for it.

We aim to keep the Service available and will use commercially reasonable efforts to do so, but we do not offer an uptime commitment or service credits at this stage. We may perform maintenance, apply rate limits, or suspend parts of the Service temporarily where necessary to protect it.

To the fullest extent permitted by law, the Service and Output are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. Statutory warranties that cannot be excluded remain unaffected, in particular for consumers.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, nor for loss of profit, revenue, goodwill, anticipated savings, or data, however caused.

Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim and EUR 50.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

If you are using the Service for business purposes, you will indemnify us against claims, losses, and reasonable costs arising from your use of the Service in breach of these Terms or applicable law, or from your infringement of a third party’s rights.

You may stop using the Service at any time. We may suspend or terminate access where you materially breach these Terms, where use is unlawful or abusive, or where required by law. We will give notice and a chance to fix the problem unless the breach is serious or urgent.

If we terminate for your breach, unused Credits are forfeited. If we discontinue the Service or terminate without cause, we will refund unused Credits at the price you paid for them.

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

We may update these Terms as the Service develops. The date at the top shows the current version. Material changes will be announced on the site before they take effect, and continuing to use the Service after that point means you accept the updated Terms. If you do not accept them, stop using the Service and contact us about any unused Credits.

These Terms are governed by the law of Portugal, and the courts of Portugal have exclusive jurisdiction over any dispute.

If you are a consumer, you keep the benefit of any mandatory protections and any right to bring proceedings in the courts of your country of residence.

If a provision is found unenforceable, the rest stays in force. Our failure to enforce a term is not a waiver of it. You may not assign these Terms without our consent; we may assign them as part of a business transfer. These Terms, together with the Privacy Policy and the pricing and refund information published at the time of your purchase, are the entire agreement between us on this subject.

Questions about any of the above: [email protected].